Customers want to text, not call. SMS Automation is how the snapshot meets that expectation — recovering missed calls, cutting no-shows, and following up — without breaking TCPA rules.
What it does
Two-way SMS handles the high-leverage texting moments automatically: missed-call text-back, booking confirmations and reminders, “crew is on the way” messages, and post-clean follow-ups. Replies land in a single inbox tied to the customer’s CRM record.
The pain point it solves
- Missed calls die silently — without an instant text-back, the caller books a competitor.
- No-shows and forgotten appointments leave gaps the schedule never recovers.
- TCPA exposure — texting customers without opt-in records risks FCC penalties.
How it works under the hood
Missed-call text-back
The instant a call goes unanswered (including calls the AI Caller escalates), the customer gets a text: “Sorry we missed you — want to book your cleaning here?” The conversation continues by text.
Reminders & follow-ups
Confirmation, 48-hour reminder, on-the-way, and post-clean follow-up messages fire automatically from Appointment Automation — wired to Review Harvesting afterward.
Compliant by default
Opt-in is captured at intake with timestamp and IP stored against the record. STOP and HELP keywords are honored automatically, quiet hours are respected, and free A2P 10DLC registration is filed for you during onboarding.
Measurable outcomes
Operators typically see reply times drop from hours to minutes, no-shows fall, and a steady stream of recovered missed-call bookings.
How it fits the rest of the snapshot
SMS Automation is the conversational layer beneath everything — the AI Caller, AI Chatbot, Appointment Automation, and Review Harvesting all speak through it. It ships in the complete snapshot.
Book a demo or contact us to see the SMS inbox live.